MOST ASKED QUESTIONS
COVID-19 and Traveling to Aruba
Due to the COVID-19 pandemic, the government of Aruba must ensure that all visitors are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba.
The cost of the Aruba Visitors Insurance starts at $15 per day per visitor and decreases depending on the length of stay. Children up to and including age 14 are insured for free, but a flat administration fee of $10 is applicable. For visitors older than age 76, the coverage starts at $21 per day and also decreases depending on the length of stay. To calculate your premium, please click on the following link.
It is important that the government of Aruba have testing to confirm that travelers are negative for coronavirus. For this reason, a protocol has been put in place that allows the following two options for testing:
Option 1: Acquire PCR testing results no more than 72 hours before traveling to Aruba. The test needs to be a COVID-19 test, obtained from a nasal/oral specimen through PCR testing performed by a certified lab, and the results need to be uploaded as part of the ED card process. The very latest a test result can be uploaded is 12 hours prior to departure.
Option 2: If you cannot acquire a PCR test before your departure you will be required to take a PCR test when you arrive at the Aruba airport. Travelers can wait to arrive in Aruba and receive a PCR test at the airport. The costs for the test will be the responsibility of the traveler and must be paid for in advance as part of the online Embarkation/Disembarkation card process. The test results will take 6-8 hours to confirm but guests should be prepare to spend up to 24 hours in quarantine in their hotel room(patio/balcony space included).
For more information please visit Aruba.com
GETTING AROUND ARUBA
The Divi Aruba room categories are 1. Gardenview rooms, 2. Beachside Casita rooms (next to beach but do not have ocean views), 3. Poolview rooms, 4. Oceanview rooms, and 5. Oceanfront Lanai rooms (right on the beach with ocean views). The Oceanfront Lanai rooms are the resort's best rooms. There are only 20 Oceanfront Lanai rooms, with 10 on the first floor and 10 on the second floor.
Any room category at the Divi Aruba includes use of all facilities and features including restaurants, bars and other services at the adjacent Tamarijn Aruba All Inclusive.
The Tamarijn Aruba rooms are all oceanfront, in two story buildings and steps to the beach.
All Tamarijn Aruba guests have full use of the features and facilities of the adjacent Divi Aruba. At both resorts each room has either a king bed or two queen beds. The rooms at Divi Aruba are slightly larger than those at the Tamarijn Aruba. Each has a patio or balcony.
RESTAURANTS & BARS
At the buffet restaurants breakfast is served between 7:00 AM and 11:00 AM, lunch between 12:00 PM and 3:00 PM and dinner between 6:00 PM and 9:30 PM.
The a la carte restaurants serve dinner only between 5:30 PM and 9:30 PM.
The snack bars serving sandwiches, pizzas and other snacks are open between 11:00 AM and 1:00 AM.
Dinner reservations are required for a la carte restaurants. Reservations can be made for two days in advance once on property at the guest services desk.
The Resorts cook with vegetable oil.
The Resorts cannot be held responsible for guests receiving wheat or peanut in their food. There are other alternatives on the menu and sample menus can be viewed on our website. The Food & Beverage manager is available to aid you with food selections on property.For any food allergy concerns or special requests, please ask for the chef on duty at any of our restaurants for assistance with your food preparation. Our chefs are available to assist with any of your needs, and if necessary will prepare special dishes to ensure your satisfaction during your stay.
FAMILIES & CHILDREN
ACTIVITIES ON AND OFF PROPERTY
IMPORTANT BOOKING QUESTIONS
All cancellations made outside of 30 days of travel will be issued a refund of deposit amount less a $100 (USD) cancellation/transaction fee - no exceptions.
A $25 (USD) Change fee will be charged to the credit card on file for each occurrence of the following:
- Travel date or rate change
- Total length of stay change
- Name change
- Addition/deletion of guest(s) in room
- Credit card change
Reservations cancelled inside 30 days of travel will forfeit deposit of monies.
Should winter weather conditions affect your flight into or out of Aruba and you wish to inform us of a change in your travel plans we ask that you contact our US Reservations office at 1-800-554-2008. When leaving a message – please provide your reservation booking name, hotel, your current dates of travel and the dates that you wish to change due to a flight cancellation, as well as a telephone number where you can be reached. Every attempt will be made to assist in accommodating changes in travel dates should hotel occupancy levels permit. Guests who are currently staying at the hotels who are unable to depart Aruba are asked to speak directly to our Front Desk staff at the resort for assistance and travel updates.
For further information regarding specific cancellation policies please contact your original booking agent or travel provider.
Please Note: Current as of June 2020
Please Note: Features and facilities are subject to change without notice