Frequently Asked Questions

Due to the COVID-19 pandemic, the government of Aruba must ensure that all visitors are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba. 

Effective August 1, 2021, a flat premium of $15 is charged for stays not exceeding 180 days. This applies to visitors ages 15 and older. Children under 15 years receive free coverage. Please check this link for the latest information on Aruba Visitor’s Insurance.

As soon as you’ve completed the ED-Card form and payment, you will receive an email with your Aruba Visitors Insurance policy documents attached.

It is important that the government of Aruba have testing to confirm that travelers are negative for coronavirus. For this reason, a protocol has been put in place that allows the following two options for testing:

Option 1: Acquire PCR testing results no more than 72 hours before traveling to Aruba. The test needs to be a COVID-19 test, obtained from a nasal/oral specimen through PCR testing performed by a certified lab, and the results need to be uploaded as part of the ED card process. The very latest a test result can be uploaded is 12 hours prior to departure. 

Option 2: If you cannot acquire a PCR test before your departure you will be required to take a PCR test when you arrive at the Aruba airport. Travelers can wait to arrive in Aruba and receive a PCR test at the airport. The costs for the test will be the responsibility of the traveler and must be paid for in advance as part of the online Embarkation/Disembarkation card process. The test results will take 6-8 hours to confirm but guests should be prepare to spend up to 24 hours in quarantine in their hotel room(patio/balcony space included). 

For more information please visit Aruba.com

With the exception of wearing a mask while we seat you in our indoor restaurants, you wont be required to wear one at the resort. Our restaurant staff will offer you a mask and hand sanitizer when you arrive and you can remove it once you are seated. The government of Aruba strongly encourage visitors to have their masks handy for situations where social distancing proves difficult.

If the test is positive, the confirmed case will remain in isolation at one of the designated properties until recovered. Throughout the isolation process, medical follow-up will be conducted. Once the patient recovers and tests negative, he/she can resume vacation or depart the destination.

The person must stay in isolation for 7 days if asymptomatic and up to 10 days if showing symptoms.  They must be fever free to leave isolation.  The doctor visits are covered by insurance as well as the letter to return stating they are safe to travel.

The loved ones who opted to stay must retest to return at their own expense.

The Divi Aruba room categories are 1. Gardenview rooms, 2. Beachside Casita rooms (next to beach but do not have ocean views), 3. Poolview rooms, 4. Oceanview rooms, and 5. Oceanfront Lanai rooms (right on the beach with ocean views). The Oceanfront Lanai rooms are the resort's best rooms. There are only 20 Oceanfront Lanai rooms, with 10 on the first floor and 10 on the second floor.

Any room category at the Divi Aruba includes use of all facilities and features including restaurants, bars and other services at the adjacent Tamarijn Aruba All Inclusive.

The Tamarijn Aruba rooms are all oceanfront, in two story buildings and steps to the beach.

All Tamarijn Aruba guests have full use of the features and facilities of the adjacent Divi Aruba. At both resorts each room has either a king bed or two queen beds. The rooms at Divi Aruba are slightly larger than those at the Tamarijn Aruba. Each has a patio or balcony.

At the buffet restaurants breakfast is served between 7:00 AM and 11:00 AM, lunch between 12:00 PM and 3:00 PM and dinner between 6:00 PM and 9:30 PM.

The a la carte restaurants serve dinner only between 5:30 PM and 9:30 PM.

The snack bars serving sandwiches, pizzas and other snacks are open between 11:00 AM and 1:00 AM.

Dinner reservations are required for a la carte restaurants. Reservations can be made for two days in advance once on property at the guest services desk.

 The Resorts cook with vegetable oil.

The Resorts cannot be held responsible for guests receiving wheat or peanut in their food. There are other alternatives on the menu and sample menus can be viewed on our website. The Food & Beverage manager is available to aid you with food selections on property.

Our all inclusive bars offer guests a wide selection of fine spirits including Captain Morgan, Jameson, Absolute, Kentucky Bourbon and much more. Mixologists at all of our 8 beach or pool side bars prepare refreshing tropical drinks, frozen or over ice. Select wines and champagne are also available along with refreshing beers on tap.

* ALL INFORMATION, SERVICES AND AMENITIES ARE SUBJECT TO CHANGE AT ANY TIME.

Book stress-free through December 20, 2021 with our Flexible Booking Policy allowing changes and cancellations with no penalties up to 24 hours prior to arrival and no deposit required at time of booking. Full payment charged 24 hours prior to arrival. Cancellations within 24 hours subject to a two night fee.

Please note: Guests who booked CYBER SALE, CYBER19 and VAKANSI reservations may choose to reschedule travel to be completed by December 20, 2021, subject to hotel availability and are subject to original terms and conditions of a non-refundable ONE (1) night deposit if cancelled.   Other special cancellation terms may apply.

Should winter weather conditions affect your flight into or out of Aruba and you wish to inform us of a change in your travel plans we ask that you contact our US Reservations office at 1-800-554-2008. When leaving a message – please provide your reservation booking name, hotel, your current dates of travel and the dates that you wish to change due to a flight cancellation, as well as a telephone number where you can be reached. Every attempt will be made to assist in accommodating changes in travel dates should hotel occupancy levels permit. Guests who are currently staying at the hotels who are unable to depart Aruba are asked to speak directly to our Front Desk staff at the resort for assistance and travel updates.

For further information regarding specific cancellation policies please contact your original booking agent or travel provider.