Welcome to Divi Aruba All Inclusive

NEW TRAVEL REQUIREMENTS, POLICIES & FAQS

Our thoughts are with all those who have been affected by COVID-19. As the collective global citizenship continues to do their part to curtail the spread of COVID-19, Aruba is no exception. Here you can find all the information you need about our re-opening, new travel requirements, reservation rescheduling & cancellation policies & COVID-19 related FAQs.



 

FROM THE RESORTS

Divi & Tamarijn Aruba All Inclusives’ top priority continues to be the wellbeing of our guests and team members. As such, during the past few months we have been diligently working to enhance and increase our health and safety protocols. For a full breakdown of how we are working to ensure that you can safely book and stay at our resorts with confidence, please visit HERE

We thank you for your patience and understanding during this rapidly evolving situation and look forward to welcoming you back.

FROM THE ARUBAN GOVERNMENT

In the Aruban Government’s continuing efforts to provide the safest, seamless and coordinated travel experience possible, we hereby would like to inform you that all necessary facilities and procedures are in place for any visitor needing to take a PCR test while in Aruba as a requirement for re-entry to their country/state of origin. As of November 22, 2021 – the CDC lowered its Travel Health Notice for Aruba to a Level 3.

Our efforts are in accordance with the Centers for Disease Control and Prevention and the Government of the United States of America requirement that returning travelers present a negative COVID-19 test result.

Aruba has a modern infrastructure, state-of-the-art hospital and well-equipped medical facilities. Three (3) certified laboratories in Aruba will offer the PCR testing service to outbound travelers. The facilities have ample test kits available and testing is priced between $75 and $126. Visitors will find appointments easy to book and the turnaround time for test results is within 24 hours. Between the facilities, visitors will have the option to make an appointment, walk in, or have the test done at their place of stay. Divi & Tamarijn Aruba provide a convenient on-site testing facility.

Learn more here



 

BEFORE YOUR ARRIVAL

Embarkation-Disembarkation Card (ED Card): Each traveler entering Aruba must complete an ED Card prior to entry.

THE ED CARD CAN BE COMPLETED ONLINE HERE

      • Passport, personal information, flight and visiting details forms
      • Self Health Declaration Form which includes COVID-19 related health questions and liability disclaimers
        • The option to upload negative COVID-19 PCR test result of a test taken within 72 hours of travel OR payment for testing administered by the Aruban Government upon arrival to the Aruban airport. Tests are required for 15 years of age and older.
        •  Please note, travelers should consult the Aruba Health Requirements regarding approved test-providers and certified labs.
      • Mandatory COVID insurance will be required for all travelers visiting Aruba. The insurance can only be purchased within 72 hours before your departure date via the ED-Card form available on www.edcardaruba.aw. If you already completed the ED-Card form, you should receive an automated email within the 72-hour window asking you to click on a link that takes you back to the ED-Card form where you must answer some health related question and pay for the insurance. Pricing varies per age group and can be estimated at: www.arubavisitorsinsurance.com/calculator.
           

    *Please note, if you complete the ED Card application prior to 72 hours before your arrival date, you will receive the Self Health and Insurance portion of the application in an email 72 hours prior to your arrival to complete.

    • Personal Protective Equipment (masks) must be worn by all travelers during their flight to Queen Beatrix International Airport.
    • Upon successful completion of the ED card process, travelers will receive an email confirmation of approval for travel, that must be shown either digitally or in printed form, at check in.
    • Watch this video tutorial about completing the ED card process. 

     

    PROOF OF COVID-19 VACCINATION

    Aruba is temporarily restricting the proof of vaccination option for all U.S. residents entering Aruba due to its current status as high-risk.

    If you are traveling to Aruba from a location listed as high risk by the Aruba Health Department Aruba, you will need to complete the 72-hour PCR testing requirement regardless of vaccination status.  Please note that countries deemed high-risk are determined based on government health data and are reviewed on an ongoing basis. 

    For the full list of countries deemed high-risk by the Aruba Health Department, please visit HERE

    For those not traveling from a high-risk country, the Aruban government recently announced that some residents who are fully vaccinated for COVID-19 may be exempt from the COVID-19 testing requirement for entry to Aruba.

    Eligible visitors will be able to share their proof of vaccination as part of the Aruba online Embarkation/Disembarkation (ED Card) process. 

    Please note, we encourage you to carefully review the eligibility criteria – linked below. If you do not meet the necessary requirements for proof of vaccination, you will still need to provide a negative COVID-19 test prior to entry to Aruba – as outlined in the below Testing Requirements section.

    To determine if you may be eligible, please follow the below links and note: all protocols are subject to change at the discretion of the Aruban government, so please check back frequently for updates.

    To learn more on Proof of Vaccination eligibility and how the program works, please visit Aruba’s Vaccination Proof Requirements Landing Page for a full breakdown and the most up-to-date guidelines.

    TESTING REQUIREMENTS

    Aruba is the first in the Caribbean to partner with JetBlue on pre-travel testing with a certified at-home, 72-hour, PCR test option. Learn more here.

    • Option 1 – PCR testing prior to travel to Aruba. The cost of PCR tests in home countries is the responsibility of travelers. Travelers should visit Aruba Health Requirements for approved test-providers and certified labs.
    • Option 2 – PCR testing at the airport in Aruba. US visitors have the option of taking a PCR test at their own expense upon arrival at the airport in Aruba. 

    Additional details on Aruba’s new requirements for U.S. travelers can be found at: https://www.aruba.com/us/traveler-health-requirements.

    U.S. travelers should consult their state’s travel requirements for any protocols regarding their reentry

    IMPORTANT UPDATE:

    All air passengers returning to the U.S. from a foreign country, regardless of vaccination status, must present negative COVID-19 test results or documentation of recovery to the airline, before boarding their flight. View the CDC’s Official Order, signed January 12, 2021, here

    Click here to check the testing requirements for your location

    UPON YOUR ARRIVAL 

    All travelers will be asked to comply with the following measures following their arrival to the Queen Beatrix International Airport: 

    • Personal Protective Equipment (masks) must be worn by all travelers during their flight to Queen Beatrix International Airport.
    • While masks will not be required in Aruba, we strongly encourage visitors to have their mask handy for situations where social distancing proves difficult.
    • Thermal camera screenings
    • Symptom screening
    • PCR rapid test mandatory for all that did not upload the negative test via EC card. Tests are required for 15 years of age and older. 
    • Following the PCR rapid test, visitors (with symptoms) will receive their results at the airport. If the results indicate a positive case, the visitor will be transported to a designated property. If medical attention is required, they will be hospitalized.
    • Following the PCR rapid test, visitors (with no symptoms) can then depart the airport and must travel directly to their hotel where they will quarantine for 24-hours while they await their results. Divi & Tamarijn Aruba will provide a warm welcome reception with fully stocked mini bar including water, soft drinks, beer and wine, as well as room service with full menu for the first 24-hours. 
    • The mandatory quarantine while test results are assessed will be up to 24 hours. The health department will make every effort to have results in 6-8 hours, in order to minimize the visitors’ time in quarantine.

    *Please note, this schedule is subject to change.

    Mask Policies

    Divi & Tamarijn Aruba All Inclusives’ mask policies are applicable to all individuals on resort property, both vaccinated and unvaccinated, and are in accordance with the requirements of the Aruba government and Aruba Ministry of Health as well as guidance from the Centers for Diseases Control and Prevention (CDC).

    • As of November 8, 2021, face masks are optional for fully vaccinated Divi & Tamarijn All Inclusives employees, taxi drivers, vendors and partners. For employees and any third-party vendors who are not able to provide proof of full vaccination, facial masks will be required to be worn at all times while on resort property, both indoors and outdoors.
    • All in-house guests are required to wear a face mask when entering and exiting one of the resort’s indoor dining venues and restaurants. Once seated, guests may remove their face masks. When not seated, we kindly request that guests place their face masks back on. For outdoor dining, guests are not required to wear a face mask.

    UPON YOUR DEPARTURE

    As travelers prepare to return home, following a stay at Divi & Tamarijn Aruba All Inclusives, it is important to know the entry requirements for their destination as travel requirements vary by destination. To provide a safe and efficient travel experience, guests of Divi & Tamarijn Aruba will have access to an on-site testing facility.

    Learn more HERE

    NEW: Beginning November 8, 2021, all U.S. citizens will need to get a COVID-19 viral test (regardless of vaccination status) before traveling by air into the United States. All air passengers- 2 years or older – are required to present a negative COVID-19 viral test result, within a time period based on their vaccination status (see details below), or present documentation of having recovered from COVID-19 in the last 90 days. All children between the ages of 2 and 17 are also required to take a pre-departure COVID-19 test. If a child is not fullly vaccinated and traveling with a fully vaccinated adult, they can show proof of a negative viral test from a sample taken within three day prior to departure (consistent with the timeline for fully vaccinated adults).

    • Fully vaccinated U.S. travelers: The viral test must be conducted on a sample taken no more than 3 days before the flight’s departure from a foreign country if you show proof of being fully vaccinated against COVID-19.
    • Not fully vaccinated U.S. travelers: The viral test must be conducted on a sample taken no more than 1 day before the flight’s departure from a foreign country if you do not show proof of being fully vaccinated against COVID-19.

    We recommend continuing to consult with the CDC’s Testing and International Air Travel page for the most up to date details and for a further breakdown on vaccination statuses and testing requirements.

    For details on the proof of full vaccination requirement, please visit the CDC’s Requirement for Proof of COVID-19 Vaccination for Air Passengers for information about necessary vaccination documentation.

    U.S. Travelers should consult federal, as well as their state’s, travel requirements for any protocols regarding their reentry. 

    State, local and territorial governments may have implemented travel restrictions or protocols, including testing and quarantine requirements upon arrival. 

    For the most up-to-date information and travel guidance, please visit the CDC’s Travel Planner which features a user-friendly search engine where individuals can review the latest policies from each state or territorial and local health department. Please note, the CDC recommends travelers consult the Travel Planner regularly as restrictions and policies may change during your trip. 

    For more information on international travel requirements, please visit the CDC’s Testing and International Air Travel page.



     

    RESERVATION AND CANCELLATION DETAILS

    All Divi & Tamarijn Aruba All Inclusives guests traveling from July 9, 2021 through December 20, 2021 may choose to reschedule dates to complete travel no later than December 20, 2021 at their currently booked rate subject to hotel and category availability. No further extensions beyond December 20, 2021 may be made. Certain exceptions and differences in rate may apply. Modifications may be made up to 24 hours prior to scheduled date of arrival.  All rescheduled dates are subject to hotel availability and must be confirmed. This policy is subject to change without notice. 

    For reservations made through another company, online tour operator or travel agent, please contact them directly for assistance

    To adjust or cancel pre purchased travel insurance please call 1-866-243-7524 or email datechange@itravelinsured.com

    Once you have made your decision on which option is best suited for you, please click on the link below to complete our online form. Completing this form is the best mode of communication and will result in faster turnaround time. The change in your reservation will be made and a customer service representative will email you with confirmation. Should you decide to cancel, please be advised that the original terms and conditions of your reservation apply. 

    Please Note:  CYBER19 and VAKANSI bookings made on November 30 and December 1, 2019 and CYBER Sale reservations made on November 29 and November 30, 2020 are subject to non-refundable deposits if cancelled, as per original terms and conditions of original booking.

    ONLINE RESERVATION CHANGE FORM

    Please complete all fields on the form before submitting. Once your submission is received a customer service specialist will amend your reservation and send you a confirmation email. Please allow up to 72-hours for a response. 

    Guests who must make last minute cancellations inside 72 hours of arrival may do so directly via the option on their reservation confirmation form.

    Additional questions can be emailed to guestassist@diviaruba.com.

    STANDARD BOOKING POLICY

    Reservations made for travel July 9, 2021 through January 3, 2023 will require a One (1) night deposit charged at time of booking.  The remaining balance will charged in full Thirty (30) days prior to arrival to the credit card on file.  Cancellations prior to Thirty (30) days is subject to a $100.00 cancellation fee and remaining deposit will be refunded.  Cancellations at Thirty (30) days or less prior to arrival date are subject to a One (1) Night penalty with the remaining balance refunded.  Please note this policy does not apply to reservations booked on CYBER Sale offers.  Certain other exceptions or policies may apply.  Subject to change without notice.


    COVID-19 RELATED FAQS

     
    All visitors will be required to complete the online Embarkation/Disembarkation card process and be approved in order to be permitted entry to Aruba. The new ED card process will be available online as of June 26, 2020, and the requirements of the ED card will include five components. Learn about the components required by visiting Aruba.com. Please note the Mandatory COVID insurance requirement is purchased separately from any optional travel insurance offers.

    Due to the COVID-19 pandemic, the government of Aruba must ensure that all visitors are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba. 

    Effective August 1, 2021, a flat premium of $15 is charged for stays not exceeding 180 days. This applies to visitors ages 15 and older. Children under 15 years receive free coverage. Please check this link for the latest information on Aruba Visitor’s Insurance.

    As soon as you’ve completed the ED-Card form and payment, you will receive an email with your Aruba Visitors Insurance policy documents attached.

    All visitors, 12 years and older, traveling to Aruba must take a Molecular COVID-19 test.

    Find the testing option best suited to you on the Official Aruba COVID-19 Testing Requirements page.

    Aruba is requiring a negative test to minimize the chances of an individual contracting the virus ahead of travel to Aruba. This is for the safety of Aruba’s visitors and local community. Any Covid-19 testing done prior to travel to Aruba must show a certified negative test result conducted within 3 days (72 hours) of your departure flight to Aruba. The negative test results must then be uploaded as part of the ED card process no later than 12 hours prior to your departing flight to Aruba.
    Due to the fact that COVID-19 can show residual traces many weeks later in those who have tested positive, yet they show no symptoms and are likely not infectious, the Aruban government has implemented a specific policy.

    Those visitors 15 and older, who have tested positive using a Molecular COVID-19 test by nasopharyngeal swab between 2 weeks and 12 weeks prior to their travel date to Aruba, and do not show any symptoms, will be exempt from the requirement of providing a negative COVID-19 test result for entry to Aruba.

    As part of the mandatory online Embarkation/Disembarkation Card process, these visitors will, however, be required to upload proof of their positive Molecular COVID-19 by nasopharyngeal swab test result taken between 2 and 12 weeks prior to their travel date to Aruba.

    Note: This exemption does not apply for anyone who has had a positive COVID-19 test older than 12 weeks, or anyone who is not able to provide proof in the form of a Molecular COVID-19 by nasopharyngeal swab test result. Some examples of accepted Molecular COVID-19 tests are: PCR by nasopharyngeal swab, NAAT by nasopharyngeal swab, TMA by nasopharyngeal swab, etc. Some examples of tests that are not accepted are: Antigen, Antibody, blood tests, etc.
    The vaccination does not come into play.  The vaccine is not known to result in a positive on a test.
    Yes, testing is still a requirement for all travelers to Aruba

    A PCR test is a diagnostic test that can show if you have an active coronavirus infection and should take steps to quarantine or isolate yourself from others. This highly accurate test is taken as a nasal or throat swab and usually does not need to be repeated. Results can be given same day or up to a week.

    Source: FDA

    An Antigen test is another form of diagnostic test that can show if you have an active coronavirus infection. This test detects specific proteins on the surface of the virus. This test is highly accurate but negative results may need to be confirmed with a molecular test like a PCR test. This test is also taken as a nasal or throat swab and can results can be given back in one hour or less.

    Source: FDA

    An antibody test looks for antibodies that are made by your immune system in response to a threat, like a specific virus. Antibodies help fight infection and can take several days or weeks to develop after an infection. At this time researchers do not know if the presence of antibodies means that you are immune to the coronavirus in the future. This test is taken via finger stick or blood draw and results can be given same day or 1-3 days. Sometimes a second antibody test is needed for accurate results.

    Source: FDA
    An antibody test cannot be used as a replacement for a PCR test, as antibody tests do not reflect whether a person is currently infected with COVID-19. See www.aruba.com/testing for the list of accepted tests.

    The U.S. Department of Health & Human Services has provided a resource for finding testing locations in the state you reside. Click the link below to find testing locations near you.

    Click here for testing locations near you
    If you were not able to acquire a PCR test prior to your departure you will need to take one at the Aruba airport when you arrive. While you wait for your results, you will be required to quarantine in your hotel room for up to 24 hours. For guests who are quarantining for 24-hours, your room includes a fully stocked mini-bar with water, soft drinks, beer and wine plus room service with full menu. Wifi will be available so you will be able to check the status of your results via email.

    Divi & Tamarijn Aruba All Inclusives’ mask policies are applicable to all individuals, both vaccinated and unvaccinated, and are in accordance with the requirements of the Aruba government and Aruba Ministry of Health as well as guidance from the Centers for Diseases Control and Prevention (CDC).

    • As of August 6, 2021, all Divi & Tamarijn Aruba All Inclusives employees, taxi drivers, vendors and partners are required to wear a face mask on resort properties while indoors and outside.
    • As of August 7, 2021, all in-house guests are required to wear a face mask when entering and exiting one of the resort’s indoor dining venues and restaurants. Once seated, guests may remove their face masks. When not seated, we kindly request that guests place their face masks back on. For outdoor dining, guests are not required to wear a face mask.

    If the test is positive, the confirmed case will remain in isolation at one of the designated properties until recovered. Throughout the isolation process, medical follow-up will be conducted. Once the patient recovers and tests negative, he/she can resume vacation or depart the destination.

    Tests are available at the following locations. Payment is the guests responsibility.  The hotel provides free shuttle service with hotel driver to all locations. 

    Aruba Hospital

    • Charge $75.00 per person
    • Needs to make an appointment 2 days prior
    • On appointment day use face mask
    • Receive results in 24 hours through email.

    Urgent care

    • Charge $100.00 per person
    • Can test on Mondays, Wednesday and Fridays from 8 am to 10 am
    • Will receive results on the same day

    To provide a safe and efficient travel experience, guests of Divi & Tamarijn Aruba All Inclusives will have access to an on-site testing facility, starting January 25, 2021. Located across the street, at Divi Village Golf & Beach Resort, the testing facility will offer PCR ($125) and Antigen ($50) tests. Guests will be responsible for the cost of their test. Test results will be available within 24 hours. An appointment is required for the testing facility, and can be booked through Guest Services Desks located in the lobbies of both the Divi & Tamarijn.  Guests will be asked to download the Aruba Health app and register to receive test results.

    Per the CDC’s Order, effective January 26, 2021, all air passengers returning to the U.S., regardless of vaccination status, must present negative COVID-19 test results or verifiable documentation of recovery to the airline, prior to boarding their flight. The test results must be from either a NAAT or an antigen test taken within 72 hours of departure. For more information on the CDC Order, please click here or call the CDC hotline at 800-232-4636.

    When someone tests positive on island they are taken to an isolation facility.  We do not disclose the location for privacy reasons.  They are beautifully appointed private rental guest homes complete with kitchen, separate bedroom, bath, living room and with a/c, wifi, washer/dryer etc.  Everything they would need for a week in isolation.

    The person must stay in isolation for 7 days if asymptomatic and up to 10 days if showing symptoms.  They must be fever free to leave isolation.  The doctor visits are covered by insurance as well as the letter to return stating they are safe to travel.

    The loved ones who opted to stay must retest to return at their own expense.

    Anyone who stayed in the same room as the person who tested positive can either go into isolation with their loved one, or fly home immediately or pay to go into quarantine off property. 
    Please note, Aruba’s health and safety protocols will be revisited and reevaluated on an ongoing basis. Based on the ever-changing situation, we recommend all visitors check Aruba.com frequently for any changes to dates, markets, required procedures and more. Information and fees subject to change without notice. 

     

    Updated Nov 23, 2021

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