Welcome to Divi Aruba All Inclusive

Our ReopeningNEW TRAVEL REQUIREMENTS, POLICIES & FAQS

Our thoughts are with all those who have been affected by COVID-19. As the collective global citizenship continues to do their part to curtail the spread of COVID-19, Aruba is no exception. Here you can find all the information you need about our re-opening, new travel requirements, reservation rescheduling & cancellation policies & COVID-19 related FAQs.


 

FROM THE RESORTS

In order to maintain our high standards for the wellbeing of our guests and team members, we will implement a gradual reopening timeline, with Divi Aruba All Inclusive resumed operations on July 10, 2020 and Tamarijn Aruba All Inclusive this Fall.

Divi & Tamarijn Aruba All Inclusives’ top priority continues to be the wellbeing of our guests and team members. As such, during the past few months we have been diligently working to enhance and increase our health and safety protocols. For a full breakdown of how we are working to ensure that you can safely book and stay at our resorts with confidence, please visit HERE

We thank you for your patience and understanding during this rapidly evolving situation and look forward to welcoming you back.

FROM THE ARUBAN GOVERNMENT

Due to the country-wide preventative efforts, the Government of Aruba announced the gradual reopening of the country’s borders to international travel. The scheduled timeline for foreign visitors is noted as the following:

  • June 15, 2020 – the borders will reopen to those traveling from Bonaire and Curacao.
  • July 1, 2020 – the borders will reopen to those traveling from Europe, Canada and other Caribbean nations (with the exception of the Dominican Republic and Haiti).
  • July 10, 2020 – the borders will reopen to those traveling from the United States with certain requirements for travelers residing in specific states. Those requirements* are outlined below in the Before Your Arrival section.
  • Official opening dates for other markets, including South America and Central America, have yet to be determined


 

BEFORE YOUR ARRIVAL

Embarkation-Disembarkation Card (ED Card): Each traveler entering Aruba must complete an ED Card prior to entry.

THE ED CARD CAN BE COMPLETED ONLINE HERE

      • Passport, personal information, flight and visiting details forms
      • Self Health Declaration Form which includes COVID-19 related health questions and liability disclaimers
        • The option to upload negative COVID-19 PCR test result of a test taken within 72 hours of travel OR payment for testing administered by the Aruban Government upon arrival to the Aruban airport. Tests are required for 15 years of age and older.
        •  Please note, travelers should consult the Aruba Health Requirements regarding approved test-providers and certified labs.
      • Mandatory COVID insurance will be required for all travelers visiting Aruba. The insurance can only be purchased within 72 hours before your departure date via the ED-Card form available on www.edcardaruba.aw. If you already completed the ED-Card form, you should receive an automated email within the 72-hour window asking you to click on a link that takes you back to the ED-Card form where you must answer some health related question and pay for the insurance. Pricing varies per age group and can be estimated at: www.arubavisitorsinsurance.com/calculator.
           

    *Please note, if you complete the ED Card application prior to 72 hours before your arrival date, you will receive the Self Health and Insurance portion of the application in an email 72 hours prior to your arrival to complete.

    • Personal Protective Equipment (masks) must be worn by all travelers during their flight to Queen Beatrix International Airport.
    • Upon successful completion of the ED card process, travelers will receive an email confirmation of approval for travel, that must be shown either digitally or in printed form, at check in.
    • Watch this video tutorial about completing the ED card process. 

    TESTING REQUIREMENTS

    • Option 1 – PCR testing prior to travel to Aruba. The cost of PCR tests in home countries is the responsibility of travelers. Travelers should visit Aruba Health Requirements for approved test-providers and certified labs.
    • Option 2 – PCR testing at the airport in Aruba. US visitors have the option of taking a PCR test at their own expense upon arrival at the airport in Aruba. 

    *NOTE: Residents of certain U.S. states must perform Option 1. However, travelers from these states will have access to a third option to perform two tests, should Option 1 not be possible. 

    • Option 3 -  Travelers from these states do have the option to perform two tests. One accessible test 72 hours prior to travel to Aruba and one PCR test upon arrival at the airport on Aruba. Accessible tests include Antigen (QL IA, FIA), PCR Home Kit, or any other type of test. Travelers can pre-upload negative results from one of the accessible tests prior to arrival and conduct a second test upon arrival. More information can be found here - https://www.aruba.com/us/traveler-health-requirements#states

    Residents of the following states have the new requirementAlabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin, Wyoming

    U.S. travelers should consult their state’s travel requirements for any protocols regarding their reentry

    Additional details on Aruba’s new requirements for U.S. travelers can be found at: https://www.aruba.com/us/traveler-health-requirements.

    Click here to check the testing requirements for your location

    UPON YOUR ARRIVAL 

    All travelers will be asked to comply with the following measures following their arrival to the Queen Beatrix International Airport: 

    • Personal Protective Equipment (masks) must be worn by all travelers during their flight to Queen Beatrix International Airport.
    • While masks will not be required in Aruba, we strongly encourage visitors to have their mask handy for situations where social distancing proves difficult.
    • Thermal camera screenings
    • Symptom screening
    • PCR rapid test mandatory for all that did not upload the negative test via EC card. Tests are required for 15 years of age and older. 
    • Following the PCR rapid test, visitors (with symptoms) will receive their results at the airport. If the results indicate a positive case, the visitor will be transported to a designated property. If medical attention is required, they will be hospitalized.
    • Following the PCR rapid test, visitors (with no symptoms) can then depart the airport and must travel directly to their hotel where they will quarantine for 24-hours while they await their results. Divi & Tamarijn Aruba will provide a warm welcome reception with fully stocked mini bar including water, soft drinks, beer and wine, as well as room service with full menu for the first 24-hours. 
    • The mandatory quarantine while test results are assessed will be up to 24 hours. The health department will make every effort to have results in 6-8 hours, in order to minimize the visitors’ time in quarantine.

    *Please note, this schedule is subject to change.



     

    RESERVATION AND CANCELLATION DETAILS

    Divi & Tamarijn Aruba All Inclusives guests who wish to reschedule may select new travel dates through December 21, 2020 at their current booked rate or if 2020 travel is not possible may also select travel dates between April 26, 2021 and December 15, 2021 at their current booked rate.  Guests may also select travel dates between December 22, 2020 and April 25, 2021 subject to a difference in rate.  All rescheduled dates are subject to hotel availability.

    • Guests cancelling for arrival July 10 through September 11, 2020 are subject to a $100.00 cancellation fee. 
    • Guests cancelling for arrival September 12, 2020 onwards all standard cancellation penalties apply.

    To adjust or cancel pre-purchased travel insurance please call 1-866-243-7524 or email service@itravelinsured.com.  

    For reservations made through another company or travel agent, please contact them directly for assistance. 

    Once you have made your decision on which option is best suited for you, please click on the link below to complete our online form. Completing this form is the best mode of communication and will result in faster turnaround time. The change in your reservation will be made and a customer service representative will email you with confirmation.

    ONLINE RESERVATION CHANGE FORM

    Please complete all fields on the form before submitting. Once your submission is received a customer service specialist will amend your reservation and send you a confirmation email. Please allow up to 48-hours for a response. 

    For those with existing reservations at Tamarijn Aruba All Inclusive arriving between July 10, 2020 and September 11, 2020, no action is required at this time. Our reservations department will automatically transfer any bookings from Tamarijn Aruba All Inclusive to the Divi Aruba All Inclusive for either oceanview or beachside accommodations.

    Additional questions can be emailed to guestassist@diviaruba.com.

    COVID-19 RELATED FAQS

     
    Aruba’s diligent reopening will happen in phases, monitored closely by the Government of Aruba and the Department of Public Health. Europe is permitted to enter Aruba starting July 1, 2020. The US will be permitted to enter Aruba starting July 10, 2020. Dates for Latin America will announce soon.
    All visitors will be required to complete the online Embarkation/Disembarkation card process and be approved in order to be permitted entry to Aruba. The new ED card process will be available online as of June 26, 2020, and the requirements of the ED card will include five components. Learn about the components required by visiting Aruba.com

    Due to the COVID-19 pandemic, the government of Aruba must ensure that all visitors are properly insured. The Aruba Visitors Insurance is a mandatory insurance that helps protect visitors against incurred medical and non-medical expenses if testing positive for COVID-19 during their stay in Aruba. 

    The cost of the Aruba Visitors Insurance starts at $15 per day per visitor and decreases depending on the length of stay. Children up to and including age 14 are insured for free, but a flat administration fee of $10 is applicable. For visitors older than age 76, the coverage starts at $21 per day and also decreases depending on the length of stay. To calculate your premium, please click on the following link.  

    Option 1 – PCR testing prior to travel to Aruba. The cost of PCR tests in home countries is the responsibility of travelers. Travelers should visit Aruba Health Requirements for approved test-providers and certified labs.

    Option 2 – PCR testing at the airport in Aruba. US visitors have the option of taking a PCR test at their own expense upon arrival at the airport in Aruba. 

    *NOTE: Residents of certain U.S. states must perform Option 1. However, travelers from these states will have access to a third option to perform two tests, should Option 1 not be possible. 

    Option 3 -  Travelers from these states do have the option to perform two tests. One accessible test 72 hours prior to travel to Aruba and one PCR test upon arrival at the airport on Aruba. Accessible tests include Antigen (QL IA, FIA), PCR Home Kit, or any other type of test. Travelers can pre-upload negative results from one of the accessible tests prior to arrival and conduct a second test upon arrival. More information can be found here - https://www.aruba.com/us/traveler-health-requirements#states

    It is important that the government of Aruba have testing to confirm that travelers are negative for coronavirus. For this reason, a protocol has been put in place that allows the following two options for testing:

    Option 1: Acquire PCR testing results no more than 72 hours before traveling to Aruba. The test needs to be a COVID-19 test, obtained from a nasal/oral specimen through PCR testing performed by a certified lab, and the results need to be uploaded as part of the ED card process. The very latest a test result can be uploaded is 12 hours prior to departure. 

    Option 2: If you cannot acquire a PCR test before your departure you will be required to take a PCR test when you arrive at the Aruba airport. Travelers can wait to arrive in Aruba and receive a PCR test at the airport. The costs for the test will be the responsibility of the traveler and must be paid for in advance as part of the online Embarkation/Disembarkation card process. The test results will take 6-8 hours to confirm but guests should be prepare to spend up to 24 hours in quarantine in their hotel room(patio/balcony space included). 

    For more information please visit Aruba.com

    A PCR test is a diagnostic test that can show if you have an active coronavirus infection and should take steps to quarantine or isolate yourself from others. This highly accurate test is taken as a nasal or throat swab and usually does not need to be repeated. Results can be given same day or up to a week.

    Source: FDA

    An Antigen test is another form of diagnostic test that can show if you have an active coronavirus infection. This test detects specific proteins on the surface of the virus. This test is highly accurate but negative results may need to be confirmed with a molecular test like a PCR test. This test is also taken as a nasal or throat swab and can results can be given back in one hour or less.

    Source: FDA

    An antibody test looks for antibodies that are made by your immune system in response to a threat, like a specific virus. Antibodies help fight infection and can take several days or weeks to develop after an infection. At this time researchers do not know if the presence of antibodies means that you are immune to the coronavirus in the future. This test is taken via finger stick or blood draw and results can be given same day or 1-3 days. Sometimes a second antibody test is needed for accurate results.

    Source: FDA

    The U.S. Department of Health & Human Services has provided a resource for finding testing locations in the state you reside. Click the link below to find testing locations near you.

    Click here for testing locations near you
    If you were not able to acquire a PCR test prior to your departure you will need to take one at the Aruba airport when you arrive. While you wait for your results, you will be required to quarantine in your hotel room for up to 24 hours. For guests who are quarantining for 24-hours, your room includes a fully stocked mini-bar with water, soft drinks, beer and wine plus room service with full menu. Wifi will be available so you will be able to check the status of your results via email.
    While you will be required to wear a mask during your flight and at the airport, you wont be required to wear one at the resort. The government of Aruba strongly encourage visitors to have their masks handy for situations where social distancing proves difficult.

    If the test is positive, the confirmed case will remain in isolation at one of the designated properties until recovered. Throughout the isolation process, medical follow-up will be conducted. Once the patient recovers and tests negative, he/she can resume vacation or depart the destination.

    Tests are available at the following locations. Payment is the guests responsibility.  The hotel provides free shuttle service with hotel driver to all locations. 

    Aruba Hospital

    • Charge $75.00 per person
    • Needs to make an appointment 2 days prior
    • On appointment day use face mask
    • Receive results in 24 hours through email.

    Urgent care

    • Charge $100.00 per person
    • Can test on Mondays, Wednesday and Fridays from 8 am to 10 am
    • Will receive results on the same day
    Please note, Aruba’s health and safety protocols will be revisited and reevaluated on an ongoing basis. Based on the ever-changing situation, we recommend all visitors check Aruba.com frequently for any changes to dates, markets, required procedures and more. 

     

    Updated August 3, 2020

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