Health & Safety Protocols

At Divi & Tamarijn Aruba All Inclusives, the health and safety of our guests, team members and community are our top priority.

We have invested in enhanced  health and safety protocols that align with Aruban governmental regulations and mandates as well as the guidance administered by the Centers for Diseases Control and Prevention (CDC) and World Health Organization (WHO). 

These protocols were designed based on the most current and up-to-date information available on cleanliness and sanitation for the tourism and hospitality industry. As we move forward, we will continue to adhere to guidance provided by the above described governing agencies and will make adjustments as necessary. 


Clean Check Program     

Guests are welcomed back to our beautiful Caribbean resorts and we’ve reviewed every area of our health and cleanliness procedures. Our new enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC) and the World Health Organization (WHO), alongside the Aruba Ministry of Health’s Gold Seal validation. The Divi & Tamarijn Aruba All Inclusives CLEAN CHECK Program prioritizes the health and safety of our guests.                                                       

In the weeks and months ahead, we will continue to monitor and augment our protocols to ensure a continual focus on the health and safety of our guests and staff. 

Guests can spot the CLEAN CHECK symbol throughout our resorts, from unit door seals confirming a room is ready for occupancy, to signage with helpful distancing and sanitation guidelines.

WE’VE FOCUSED ON EVERY TOUCHPOINT

Every point of contact throughout our resorts has undergone a thorough assessment.

We have updated and advanced our hygiene best practices and protocols to cover twelve key areas:

  • Front Desk, Concierge & Bellman
  • Guest Rooms
  • Housekeeping & Laundry
  • Restaurants & Bars
  • Activities & Amenities
  • Swimming Pools
  • Fitness Centers
  • Public Areas
  • Resort Maintenance
  • Banqueting & Events
  • Staff Training & Back of House
  • Suppliers & Receiving

Brisly Flanegin, Front Office Manager

 

AT DIVI & TAMARIJN ARUBA ALL INCLUSIVES, THE HEALTH AND SAFETY OF OUR GUESTS, TEAM MEMBERS AND COMMUNITY ARE OUR TOP PRIORITY.

-  Brisly Flanegin, Front Office Manager


WARM WELCOME 

Employees will greet and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey not only a warm welcome, but also a sign of our appreciation for trusting us with your vacation stay. 

Additional welcome measures include:

  • Touchless check-in/check-out with contactless payment method.
  • A doorman will assist you with hand sanitizer and temperature check
  • Attendants at the resorts’ front desks and concierge desks will be provided with personal sanitizing equipment.
  • Transparent face shields have been installed on all front office and concierge desks.
  • Throughout the resorts, including public spaces like the lobby, individual sanitation stations have been installed with CLEAN CHECK guidelines. 

GUEST ROOMS

New safety protocols are in place for handling laundry and daily housekeeping services, and bellmen and maintenance.

In addition, a Housekeeping Health and Safety Coordinator will be appointed to oversee all new protocol operations including but not limited to:

  • Individual Aloe sanitizers are available in each guest room.
  • Daily sanitation and cleaning of guest rooms utilizing enhanced CLEAN CHECK guidelines.
  • Implementation of a sanitation checklist on critical, high-touch areas in guest rooms, including tv remotes, doors handles, etc.

PUBLIC SPACES

In our public spaces and high-traffic areas, we are adding around the clock inspections, cleaning surfaces with increased frequency, adding sanitizer stations and going above and beyond normal protocols. 

 

 

 

 

 

 

 

 

 

RESTAURANTS & BARS

At our restaurants, all buffets have been discontinued and replaced with live cooking stations. A la carte dining in open air settings will be available for all dining experiences. Restaurant kitchens will be deep cleaned and sanitized daily, and kitchen staff will be required to use PPE masks and gloves. All employees have received the ServSafe Food Handlers certification and will be required to maintain their ServSafe Food Manager certified training.

An appointed Culinary Health and Safety Coordinator will oversee all new protocol operations including but not limited to:

  • Sanitation stations with hand sanitizer have been placed at every restaurant entrance.
  • Tables, chairs and all tabletop items will be sanitized following and preceding each use.
  • All restaurants have adjusted floor plans and operating hours to accommodate social distancing guidelines.

ACTIVITIES

Pool decks, pool/beach chairs and showers will be sanitized daily, and we have eliminated towel cards. Towels can be exchanged daily at our towel huts, which will now feature a face shield to adhere to social distancing guidelines. Water sports equipment will be sanitized before and after each use. 

Additional safety measures for resort activities include:

  • The Kids’ Club will operate with a limited capacity to adhere to social distancing guidelines and utilize outdoor space, in addition to installing face shields on the club’s tables to further separate individual children.

 

 

 

 

 

FITNESS CENTER

  • Our onsite fitness center will operate with new hours, from 6:00 a.m. – 7:30 p.m., with a reservation system, which you will find online with the Divi & Tamarijn Aruba All Inclusives app.
  • A minimum of one gym attendant will be onsite during the fitness centers’ operating hours to sanitize gym equipment before and after each use. All gym attendants will be required to wear disposable gloves.
  • A one-hour fitness center usage limit will be implemented for all guests.

Spa & Wellness

Indulgence by the Sea has always taken pride in making sure the salon & spas go above and beyond for your health and well-being with extensive standard cleaning protocols. Learn More About New Protocols

  • Increased hours for our cleaning staff to continually sanitize and disinfect commonly touched surfaces, door handles, and shared amenities throughout the day.
  • Masks are required to be worn at all times throughout your spa services by our therapist and are highly recommended that clients also wear one.

Image Slide1 Link to Larger Image Social distancing at reception desk
Image Slide2 Link to Larger Image No touch, scannable cocktail menu
Image Slide3 Link to Larger Image Worker Sanitizing Pool Chairs
Image Slide4 Link to Larger Image Social distancing at Pelican Terrace Restaurant
Image Slide5 Link to Larger Image
Image Slide6 Link to Larger Image
Image Slide7 Link to Larger Image
Image Slide8 Link to Larger Image Hand Sanitation Station at entrance of Fitness Center
Image Slide9 Link to Larger Image Sanitizing gym equipment
Image Slide10 Link to Larger Image Sea Turtles Club Coloring Activity
Image Slide11 Link to Larger Image Child taking temperature before entering kids club
Image Slide12 Link to Larger Image Hand Sanitation Station at entrance of Sandpiper Bar
Image Slide13 Link to Larger Image Hand Sanitation Station at entrance of Sandpiper Bar
Image Slide14 Link to Larger Image Hand Sanitation Station at entrance of Bunker Bar
Image Slide15 Link to Larger Image Social Distancing and hand sanitation stations at Reception desk
Image Slide16 Link to Larger Image Clean check sticker on room door signifying that the room has ben sanitized
Image Slide17 Link to Larger Image Worker sanitizing guest rooms

Safety Testimonials from Our Past Guests

AWESOME Hotel - Safe from COVID

Rating: 5 out of 5 stars

AWESOME Hotel - Safe from COVID

We have stayed at the Divi before and, after extensive research on the safety protocols being taken by both the island of Aruba and the Divi, decided to come back for the holidays this year. We were BLOWN AWAY by the protocols being put in place. They didn’t intrude on our vacation, but made us feel VERY safe. Hand sanitizer, temperature checks on arrival and appropriate COVID test documentation were shown up front. Hand sanitizer was regularly provided. Apart from that, it has been sand, sun, beach and food/drink. For an otherwise very challenging year, this has been such a pleasurable break. It feels like a safe version of the vacation we previously loved! Recently and very nicely updated rooms, along with DELICIOUS food made this a great vacation! Whether COVID persists or not, we will DEFINITELY be back! Thank you Divi!!!

Reviewed by Tyler W. on 12/29/2020 via Tripadvisor.com

A GREAT stay at the Divi!

Rating: 5 out of 5 stars

A GREAT stay at the Divi!

Having recovered from COVID in October, we decided to take our antibodies and get ourselves some sun! We love Aruba and the Divi All-Inclusive did not disappoint. They seem to have adapted to COVID-protocols effortlessly and we were so impressed with how safe it felt while also feeling “normal” and like a break. Our two adjoining main room (Vista III) were clean, updated, and everything we needed for our family of 4. We loved being able to walk right out to the pool! Food has been plentiful and very tasty— we love the pizza bar and Pure Lime and Ginger were both excellent. We were also very impressed with the Alhambra casino and their adherence to COVID protocols. We will definitely be back and can’t recommend the Divi highly enough for a friendly resort in paradise with the best beach around!

Reviewed by Mallory W. on 12/28/2020 via Tripadvisor.com

BEST VACATION EVER!

Rating: 5 out of 5 stars

BEST VACATION EVER!

We stayed at the Divi All Inclusive for 11 glorious days. The island and people are beautiful and wonderful. With covid, there was some testing to do before we left, but it went very well and we felt very safe. DIVI took all the precautions necessary without overdoing it or making us feel suffocated with restrictions. The revised buffet was wonderful, food was excellent and you couldn't ask for a better crew. Every single person did all they could to make us happy and comfortable. The bartenders were amazing, the resort was clean and well kept, the Red Parrot restaurant staff and food soooo amazing. Do not hesitate going to Aruba and definitely the DIVI. You will have the best time in the most beautiful place. We will see them as soon as we can get back!!

Reviewed by Chuck B. on 11/2/2020 via Tripadvisor.com

Beautiful Clean Beaches

Rating: 5 out of 5 stars

Beautiful Clean Beaches

Very beautiful and clean beaches, warm and fresh climate at the same time the resort, very good service and maintaining security measures for the covid, two restaurants and the buffet working.

Reviewed by Glasdeny Agramonte on 9/2/2020 via Google Reviews

Clean and Super Friendly

Rating: 5 out of 5 stars

Clean and Super Friendly

Everything was clean. Everyone was supper friendly. Food was delicious. Beach was fantastic. And I can’t wait to go back.

Reviewed by Judy Voigt on 8/25/2020 via Facebook Reviews

I would like everyone to know that if your afraid to travel during covid, please dont be afraid to go to the divi divi all inclusive resort in Aruba!

Rating: 5 out of 5 stars

I would like everyone to know that if your afraid to travel during covid, please dont be afraid to go to the divi divi all inclusive resort in Aruba! It was my 9th time in the past 23 yrs or so! Aruba is very safe, low cases.they do everything right with cleaning and disinfecting, hand sanitizers to temperature checks! But also make your vacation stay calm relaxing, and most of all we felt like we had our own private beach! It was a wonderful break from everything! The Divi Divi in Aruba [Divi Aruba All Inclusive] is the place to be!! Love this Island!! One happy Island!!

Reviewed by Michelle Mercuri on July, 2020 via Google Reviews
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