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Frequently Asked Questions

Want to learn more about your Aruba all inclusive vacation? Check out the most frequently asked questions about your upcoming trip to Divi Aruba:

PLEASE NOTE: For US citizens traveling to Aruba, US passports are now required. For citizens from other countries traveling to Aruba, please check with your consulate or embassy.

Taxes and service charges are included. Airline fares and airport transfers are not included.

No, both resorts are offered only as all inclusive.

The Divi Aruba room categories are 1. Gardenview rooms, 2. Beachside Casita rooms (next to beach but do not have ocean views), 3. Poolview rooms, 4. Oceanview rooms, and 5. Oceanfront Lanai rooms (right on the beach with ocean views). The Oceanfront Lanai rooms are the resort's best rooms. There are only 20 Oceanfront Lanai rooms, with 10 on the first floor and 10 on the second floor.

Any room category at the Divi Aruba includes use of all facilities and features including restaurants, bars and other services at the adjacent Tamarijn Aruba All Inclusive.

The Tamarijn Aruba rooms are all oceanfront, in two story buildings and steps to the beach.

All Tamarijn Aruba guests have full use of the features and facilities of the adjacent Divi Aruba. At both resorts each room has either a king bed or two queen beds. The rooms at Divi Aruba are slightly larger than those at the Tamarijn Aruba. Each has a patio or balcony.

Room requests or any other special requests can be sent to request@diviaruba.com. Please note that room requests will be noted, although they cannot be guaranteed.

Should winter weather conditions affect your flight into or out of Aruba and you wish to inform us of a change in your travel plans we ask that you contact our US Reservations office at 1-800-554-2008. When leaving a message – please provide your reservation booking name, hotel, your current dates of travel and the dates that you wish to change due to a flight cancellation, as well as a telephone number where you can be reached. Every attempt will be made to assist in accommodating changes in travel dates should hotel occupancy levels permit. Guests who are currently staying at the hotels who are unable to depart Aruba are asked to speak directly to our Front Desk staff at the resort for assistance and travel updates.

For further information regarding specific cancellation policies please contact your original booking agent or travel provider.

All rooms are non-smoking.

Yes, ground floor rooms have a patio. All other rooms have a balcony.

Yes, hair dryers, irons and ironing boards are available in all rooms.

Yes, cribs are available at no additional charge.

Beginning January 2016, all rooms will be equipped with a digital programmable safe free of charge. Safes will fit a standard size laptop.

The electrical current is 110 V 60 HZ, the same as the United States.

At the buffet restaurants breakfast is served between 7:00 AM and 11:00 AM, lunch between 12:00 PM and 3:00 PM and dinner between 6:00 PM and 9:30 PM.

The a la carte restaurants serve dinner only between 5:30 PM and 9:30 PM.

The snack bars serving sandwiches, pizzas, and other snacks are open between 11:00 AM and 1:00 AM.

Dinner reservations are required for a la carte restaurants. Reservations can be made with the guest services desk located in the lobby of the resort. Dinner reservations can only be made upon arrival and after check-in to the resort and then up to 2 days in advance.

We recommend a casual elegance dress code for dinner.

The two resorts offer wide varieties of food service, both buffet and a la Carte. Selections range from made-to-order brick oven pizza, grilled fare, Italian, and fine dining.

Please be advised that the Resorts cook with peanut oil and wheat products and are unable to segregate our cooking facilities. The Resorts cannot be held responsible for guests receiving wheat or peanut in their food. There are other alternatives on the menu and sample menus can be viewed on our website. The Food & Beverage manager is available to aid you with food selections on property.

A wide variety of liquor is served at the two properties, including international and local beer, rum, vodka, gin, Scotch, tequila, bourbon, cognac and liqueurs, red and white wine, white zinfandel and non-alcoholic beer.

There is a Kids Camp for children ages 5 to 12, with activities including t-shirt painting, arts and crafts, basketball, movies, pool games, bingo, scavenger hunt, snorkel clinic, tennis clinic, soccer tournament, snacks and more. The programming runs A.M. sessions from 9:00 to 11:45 and P.M. sessions from 1:00 to 4:00. A completed registration form is required for program sign-up.

The Alhambra Casino is open from 10:00 AM to 4:00 AM. Table games open daily at 6:00 PM.

The drive is approximately 10 minutes. There is a public bus stop at each resort and taxis are available.

Yes, traveler's checks can be cashed at the Front Desk with a maximum of $100 per day. An ATM is available at Tamarijn Aruba All Inclusive.

Yes, Wi-Fi (wireless Internet access) is available in all rooms and public areas.Wi-fi will be free beginning January 2016.

The Links at Divi Aruba, a premium 9-hole course with an on-site golf school and clubhouse, is adjacent to the Divi & Tamarijn All Inclusives. This optional amenity is available at an additional charge.

The local currency is the Aruba Florin, however US dollars are widely accepted on the Island.

Non-motorized water sports are included, including snorkeling and snorkeling lessons, beginners windsurfing equipment and "Learn to Windsurf" beach clinic, catamarans, floats and kayaks.

The resorts provide beach towels. A towel card is issued upon check-in, which can be used to obtain a beach towel each day.

The Divi Aruba and Tamarijn Aruba are separated by a stretch of beach. The walk takes about 5 minutes. Free shuttle service, using golf cart-like vehicles, is available. It runs between the two resorts, the Casino and The Links at Divi Aruba golf course approximately every 15 minutes.

The drive is approximately 30 minutes.

No, please visit www.depalm.com for airport transfers or call 1-800-766-6016 or simply take a taxi to the resort/airport.

By taxi, the fare will be approximately $25 U.S., one way.

The best telephone number, which reaches the resort directly, is 011-297-525-5200.

Yes, we have baby-sitting services available in guest's hotel room for a minimum of 3 hours.

- On regular days the rate is $17

- On National Holidays the rate is $20

- On December 24 & 25 the rate is $30

- On December 31 & January 1 the rate is $35

All rates are based per hour for one child. For every additional child, $3 will be charged. Babysitters will only babysit the children of one family per room.

All cancellations made outside of THIRTY (30) days of travel will be issued a refund of deposit amount less a $100 (USD) cancellation/transaction fee - no exceptions.

A $25 (USD) Change fee will be charged to the credit card on file for each occurrence of the following:

  • Travel date or rate change
  • Total length of stay change
  • Name change
  • Addition/deletion of guest(s) in room
  • Credit card change

Reservations cancelled inside 30 days of travel will forfeit deposit of monies.

Please Note: Current as of April 2016

Please Note: Features and facilities are subject to change without notice