FAQ

Divi Aruba - Frequently Asked Questions

Want to learn more about your Aruba all inclusive vacation? Check out the most frequently asked all inclusive vacation package questions:

PLEASE NOTE: For US citizens traveling to Aruba, US passports are now required. For citizens from other countries traveling to Aruba, please check with your consulate or embassy.

Do the all inclusive rates at the two resorts include taxes, service charges, and airfare?

Taxes and service charges are included. Airline fares and airport transfers are not included.

Is it possible to book either property without the all inclusive features?

No, both resorts are offered only as all inclusive.

What is the difference between the rooms at the 2 resorts?

The Divi Aruba room categories are 1. Gardenview rooms, 2. Beachside Casita rooms (next to beach but do not have ocean views), 3. Oceanview rooms, and 4. Oceanfront Lanai rooms (right on the beach with ocean views). The Oceanfront Lanai rooms are the resort's best rooms. There are only 20 Oceanfront Lanai rooms, with 10 on the first floor and 10 on the second floor. Any room category at the Divi Aruba includes use of all facilities and features including restaurants, bars and other services at the adjacent Tamarijn Aruba All Inclusive.

The Tamarijn Aruba rooms are all oceanfront, in two story buildings and steps to the beach.

All Tamarijn Aruba guests have full use of the features and facilities of the adjacent Divi Aruba.

At both resorts each room has either a king bed or two queen beds. The rooms at Divi Aruba are slightly larger than those at the Tamarijn Aruba. Each has a patio or balcony.

Can I request a specific room?

Room requests or any other special requests can be sent to request@diviaruba.com. Please note that room requests will be noted, although, they cannot be guaranteed.

What is the reservation cancellation policy?

Reservations may be cancelled up to 30 days prior to arrival without penalty. Reservations cancelled inside 30 days of travel will forfeit deposit of monies.

What should I do if winter weather conditions affect my flight in to or out of Aruba?

Should winter weather conditions affect your flight into or out of Aruba and you wish to inform us of a change in your travel plans we ask that you contact our US Reservations office at 1-800-554-2008. When leaving a message – please provide your reservation booking name, hotel, your current dates of travel and the dates that you wish to change due to a flight cancellation, as well as a telephone number where you can be reached. Every attempt will be made to assist in accommodating changes in travel dates should hotel occupancy levels permit. Guests who are currently staying at the hotels who are unable to depart Aruba are asked to speak directly to our Front Desk staff at the resort for assistance and travel updates.

For further information regarding specific cancellation policies please contact your original booking agent or travel provider.

Are non-smoking rooms available?

Non-smoking rooms are not available, however, the rooms are well ventilated.

Do all rooms have a patio or balcony?

Yes, ground floor rooms have a patio. All other rooms have a balcony.

Do the resorts have hair dryers, irons and ironing boards?

Yes, hair dryers, irons and ironing boards are available in all rooms.

Are cribs available at the hotel?

Yes, cribs are available at no additional charge.

Are there safes located in the rooms?

Yes, safes are located in all rooms. Locks may be obtained at the Front Desk for a charge of $2.00 per day. Note the approximate size of safe - i.e., too small for laptops.

What is the electrical current?

The electrical current is 110 V 60 HZ, the same as the United States.

What are the hours of the food and beverage outlets?

  • At the buffet restaurants breakfast is served between 7:00 AM and 11:00 AM, lunch between 12:00 PM and 3:00 PM and dinner between 6:00 PM and 9:30 PM.
  • The a la carte restaurants serve dinner only between 5:30 PM and 9:30 PM.
  • The snack bars serving sandwiches, pizzas, and other snacks are open between 11:00 AM and 1:00 AM.

Dinner reservations are required for a la carte restaurants. Reservations can be made with the guest services desk located in the lobby of the resort. Dinner reservations can only be made upon arrival and after check-in to the resort and then up to 2 days in advance.

Is there a dress code at the restaurants?

We recommend a beach casual dress code for dinner.

What type of food is served at the resorts?

The two resorts offer wide varieties of food service, both buffet and a la Carte. Selections range from made-to-order brick oven pizza, grilled fare, Italian, and fine dining.

How are food allergies addressed at the Resorts?

Please be advised that the Resorts cook with peanut oil and wheat products and are unable to segregate our cooking facilities. The Resorts cannot be held responsible for guests receiving wheat or peanut in their food. There are other alternatives on the menu and sample menus can be viewed on our website. The Food & Beverage manager is available to aid you with food selections on property.

What types of liquor are available at the resorts?

A wide variety of liquor is served at the two properties, including international and local beer, rum, vodka, gin, Scotch, tequila, bourbon, cognac and liqueurs, red and white wine, white zinfandel and non-alcoholic beer.

What are the children's activities at the resorts?

There is a Kids Camp for children ages 5 to 12, with activities including t-shirt painting, arts and crafts, basketball, movies, pool games, bingo, scavenger hunt, snorkel clinic, tennis clinic, soccer tournament, snacks and more. The programming runs AM sessions from 9:00 to 11:45 and PM sessions from 1:00 to 4:00. A completed registration form is required for program sign-up.

What are the hours of operation for the Alhambra Casino?

The Alhambra Casino is open from 10:00AM to 4:00AM. Table games open daily at 6:00PM.

How far are the resorts from the downtown shopping district?

The drive is approximately 10 minutes. Public bus stop at each resort - taxi available.

Can traveler's checks be cashed at the Front Desk?

Yes, traveler's checks can be cashed at the Front Desk with a maximum of $100 per day. ATM available at Tamarijn Aruba All Inclusive.

Is Internet access available?

Yes, Wi-Fi (wireless Internet access) is available in all rooms and public areas. The cost is as follows: 24 hours: $15 USD, 3 days: $30 USD, 4 days: $35 USD and 7 days: $50 USD. These charges are per device and for continuous access. Additionally, an Internet lounge for guests of both resorts is located at the Tamarijn Aruba and is open 24/7. (Additional fees apply).

Where is the closest golf course?

The Links at Divi Aruba, a premium 9-hole course with an on-site golf school and clubhouse, is adjacent to the Divi & Tamarijn All Inclusives. This optional amenity is available at an additional charge.

What currency is used in Aruba?

The local currency is the Aruba Florin, however US dollars are widely accepted on the Island.

What types of water sports are included?

Non-motorized water sports are included, including snorkeling and snorkeling lesson, beginners windsurfing equipment and "Learn to Windsurf" beach clinic, catamarans, floats and kayaks.

Are beach towels available?

The resorts provide beach towels. A towel card is issued upon check-in, which can be used to obtain a beach towel each day.

Tennis racquets are available as well as bike helmets.

How far away are the resorts from each other?

The Divi Aruba and Tamarijn Aruba are separated by a stretch of beach. The walk takes about 5 minutes. Free shuttle service, using golf cart-like vehicles, is available. It runs between the two resorts, the Casino and The Links at Divi Aruba golf course approximately every 15 minutes.

How far are the resorts from the airport?

The drive is approximately 30 minutes.

Does the resort provide airport transfers?

No, please visit www.depalm.com for airport transfers or call 1-800-766-6016 or simply take a taxi to the resort/airport.

What is the price of airport transfers to/from the resorts?

By taxi, the fare will be approximately $25 U.S., one way.

What telephone number should I give family members in case of emergency?

The best telephone number, which reaches the resort directly, is 011-297-525-5200.

Does the resort offer childcare services?

Yes, we have baby-sitting services available in guest's hotel room for a minimum of 3 hours. The cost is $15 per hour up to two children Monday through Thursday. The cost is $17 per hour up to two children Friday, Saturday, Sunday and holidays.

For baby-sitting services on December 24 or 25 the cost is $25 per hour and on December 31 or January 1 is $30 per hour. For a third additional child there will be an extra charge of $2.50 per hour.


Current as of November 2013

Features and facilities are subject to change without notice

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